Co-creating change through an engaged workforce

XcelleratE Webinars are a series of 60-90 min virtual monthly sessions focusing on knowledge exchange and a platform for an ongoing communication about Excellence.

They focus on Excellence in all its facets and welcome sharing ideas, best practices and success stories of organizations and teams. The sessions are designed to be interactive and use different formats to ensure best outcomes depending on their theme; guest speakers, panel discussions, speed chat with experts, deep dive sessions and exercises.

This first session on "Co-creating change through an engaged workforce" will focus on the Shingo Model Guiding Principles Respect Every Individual and Focus on Process. We will be joined by Qabas Shaer and Cristina Jackson. 

Qabas Shaer is a strategy and innovation specialist; leading process enhancement projects for various organizations in the United Arab Emirates and the region for more than 20 years.

She has developed an approach to consultancy and learning based on an array of experiential learning tools and techniques and worked in a versatile array of projects on process improvement, innovation and creative thinking using different methodologies and approaches; like design thinking, TRIZ concepts and LEGO Serious Play.

Qabas will be presenting: “Through the Eyes of Your Employee” (25 min)

·  Improving your employee experience using human centered design

·  Using LEGO Serious Play for designing a ‘playful’ employee experience

·  Using empathy for changing ‘perspectives’

·  Mapping the ‘employee journey’

·  Testing the designed ‘employee journey’ in a real context

Cristina Jackson is an operational excellence leader working with Covestro with responsibilities for several manufacturing sites; including leading a Lean transformation at the Hoek van Holland site. She has a solid experience improving processes in the chemical industry.  She started her continuous improvement journey with Eastman Chemical Company as a green belt in 2004 and moved on to become a six sigma black belt in 2008.  She is also a certified Lego Serious Play practitioner, which she uses to help teams create their visions.

Cristina is energized by helping a management team create and materialize the vision for a continuous improvement journey. She is also passionate about helping the people in an organization learn how to improve their own processes

Cristina will be presenting “The humble A3 as a bullet for change” (25 min)

• Brief introduction
• Describe the need for change at the Hoek van Holland site.
• Describe how the A3 methodology was used to create improvements at the site.
• Show the benefits the program brought to the site.

The session will include a panel discussion and an exercise on the Ideal Behavior of an Engaged Employee, a valuable takeaway for attendees who are on a journey to improve employees engagement and performance.